Rate Information

What has transpired for the past 8 years with the water and wastewater service in Shady Hollow Municipal Utility District (SHMUD)?

A Municipal Utility District (MUD) is a political subdivision of the State of Texas authorized by the Texas Commission of Environmental Quality (TCEQ) to provide water, sewage, drainage, and other services within the MUD boundaries.

Shady Hollow MUD is made up of in-district customers and out-of-district customers. In-district customers pay taxes, vote, and can hold office. Out-of- district customers do not pay taxes. To offset not paying taxes, the MUD is authorized to charge higher rates for out-of-district customers. The increased rates are about the same as the average in-district homeowner’s taxes.

In 2013, the City of Austin (COA) and SHMUD signed a Strategic Partnership Agreement (SPA) that authorized annexation of Shady Hollow MUD and the surrounding areas in December 2020. Pursuant to the SPA, the water and wastewater system was transferred to the COA in April 2018, at which time the COA began billing customers for those services. As a result of the pending full annexation in December 2020, SHMUD decided to spend down the reserves which had been accumulated since the MUD was created in December 1980. These reserves, upon annexation, would have been transferred to the COA.

In 2017, SHMUD sued the COA due to excessive wholesale water rates. The settlement included a one-time payment of $850,000 (which was returned to customers in the form of monthly bill credits) and required the COA, upon assumption of the District’s water and wastewater system in April 2018, to maintain the water and wastewater rates charged by SHMUD. The water rates remained the same from 2015- April 2021.

In 2019, the Shady Hollow HOA was successful in passing SB 1468, which effectively prevented full annexation of SHMUD by the COA. SHMUD then negotiated with the COA for the return of its water and wastewater system. The new wholesale water contract with the COA included increased wholesale water rates charged to SHMUD.

I hope this is helpful to understand the increased water bills.

Rate Information2021-06-18T07:05:57-05:00

Meter Readings and Billing

Shady Hollow MUD will be reading water meters May 3rd, 2021 and May 4th, 2021, the billing will go out as e-bills and paper bills on May 7th, 2021.

Online payment through the Payclix account will be permissible after you receive your first bill. You can complete the process as described on http://www.shmud.org/water/.

Shady Hollow MUD does not have a local office so bills will need to be mailed or paid online. Payments will not be accepted at the Shady Hollow HOA drop box or office.

Below is the Water and Sewer Application for download and/or print.

Water & Sewer Application
Meter Readings and Billing2021-09-20T17:25:38-05:00

Operation & Maintenance Tax Election- May 1st, 2021

On May 1st, 2021, the Shady Hollow Municipal Utility District (SHMUD) will hold an election to allow for an increase of the cap on the Operation & Maintenance Tax (O&M).

An increase in the tax cap from 5 cents to 11 cents does not mean SHMUD will adopt a tax rate of 11 cents; it is simply the maximum tax rate that the Board could adopt, if needed. The Board of SHMUD reviews and adopts its tax rate each year in September after adopting a budget sufficient to meet the needs of SHMUD. The Board anticipates that if the tax rate does increase to sufficiently cover the District’s current O&M costs, as its coffers are replenished, the tax may be be lowered in later years.

As you are aware, the proposed annexation of Shady Hollow by the City of Austin was prevented. As a result, SHMUD has returned to providing water and wastewater service to the residents of SHMUD as of March 27, 2021.

SHMUD spent down its cash reserves so that the City of Austin would not receive a windfall from the capture of the accumulated reserves upon annexation. The SHMUD is presently cash poor because of this defensive action. SHMUD must now rebuild these cash reserves for repairs, emergencies and the everyday operation of its water and wastewater facilities.
Repairs to the water and wastewater system occur regularly yet unexpectedly. A break in a line to an individual home can cost more than $4,000 per incident. A lift station failure can cost between $25,000 and $100,000 and SHMUD operates 5 of these lift stations to move wastewater through the system.

Election Day is Saturday, May 1st. The polls will be open from 7 a.m. until 7 p.m. Early voting begins Monday, April 19th and ends on Tuesday, April 27th. Travis County’s Election Web Page provides times and locations for early voting. Travis County has authorized countywide voting on Election Day, which means that voters can vote at any election location provided by Travis County on Election Day. A link to Travis County’s Election Web Page can be found on the SHMUD website.

Operation & Maintenance Tax Election- May 1st, 20212021-05-03T10:57:19-05:00

Boil Water Notice Lifted 2/23/2021 @ 1:00 p.m.

Austin Water has lifted the boil water notice for all customers. The notice has been in place since Wednesday, Feb. 17, 2021. Customers no longer need to boil water used for drinking, cooking and, making ice. Water quality testing submitted to the Texas Commission on Environmental Quality (TCEQ) has confirmed that tap water meets all regulatory standards and is safe for human consumption.

On February 17, the TCEQ required Austin Water, Public Water System ID#TX227001, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 23, 2021.

“Today we can report that Austin’s water system has been restored to normal operations and the boil water notice has been lifted for all our customers,” said Austin Water Director Greg Meszaros. “There is still a lot to do to repair water pipelines that were damaged by the freezing weather, but customers should only experience occasional impacts from that work. We are thankful for the community’s efforts to conserve water over this past week to help us restore our operations today.”

“Rescinding the boil water notice today is the result of round-the-clock efforts by Austin Water, as well as actions taken by our community to help their neighbors by using less water,” said City Manager Spencer Cronk. “This is a strong community that looks out for each other, and together we’ve achieved this important milestone in our recovery from last week’s freezing event.”

If customers have questions concerning this matter, visit www.austintexas.gov/page/boil-water-notice-and-faqsor follow @austinwater on social media.

Austin Water wholesale customers are conducting additional regulatory work in coordination with The Texas Commission on Environmental Quality before lifting boil water notice for their customers. Austin Water wholesale districts in this list include: Night Hawk, Travis County WCID 10, Windermere, Creedmoor-Maha WSC, Morningside, Rivercrest, San Leanna, Marsha WSC, Wells Branch MUD, Northtown MUD, Manor, Rollingwood, Sunset Valley Customers of Austin Water wholesale customers listed above should contact their provider directly for the latest updates.

Boil Water Notice Lifted 2/23/2021 @ 1:00 p.m.2021-03-05T22:03:27-06:00

Frequently Asked Questions About What to Do After a Drinking Water Advisory

At this time Shady Hollow MUD residents have not had the boil water notice lifted. Once this occurs take nots of FAQs below, from the CDC.

When I turn on the faucet, the water sputters. Why?

  • You have air in your lines. Turn on your tap slowly and run the water until the sputtering stops.

The water is discolored. What should I do?

  • Flush water pipes by running the water until it is clear.
  • Do not wash clothes if the water is discolored. Wait until the water runs clear at the tap. Wash a load of dark clothes first.

Why does my water have a strong smell?

  • The smell is probably chlorine. Often, water systems will increase chlorine levels to disinfect the pipes.

What should I do if my water pressure is low?

  • Check the faucet screens for trapped particles. Remove the screens and clean out any particles. Put the screens back on the faucet.

Do I need to clean out my faucets?

  • Yes. You should flush your faucets after the drinking water advisory.
    • Turn on the main water valve.
    • Turn on the cold water tap at all faucets and run the water until you feel a change in temperature (i.e. the water gets noticeably colder). This may take several minutes. Begin with the faucet that is highest up in your home or building and then open the other faucets one at a time moving from the highest floor to the lowest.

Do I need to clean appliances?

  • Yes. Read the owner’s manual for directions to clean appliances such as water softeners and filter units.

My refrigerator has a water dispenser/ice maker. Do I need to clean them?

  • Yes. Water dispensers and ice makers are connected to your water line. You need to flush and clean them.
  • Follow the directions in the owner’s manual or:
    • Change the filter cartridges.
    • Throw out ice.
    • Flush the water dispenser for 3 to 5 minutes.
    • Run the ice maker for 1 hour.
    • Throw out all the ice.
    • Wash and sanitize bin areas.

Do I need to do something for the water softener?

  • Yes. You may need to run through a regeneration cycle. Follow the directions in the owner’s manual.

I have a water treatment unit for the house. Does it need special care?

  • Yes. Change the filter cartridges. Some units need disinfecting. Follow the directions in the unit’s owner’s manual.
Frequently Asked Questions About What to Do After a Drinking Water Advisory2021-03-05T22:03:26-06:00

Water Update 2/22/2021 @ 8:00 a.m.

Shady Hollow is still under a boil water notice.

Austin Water has partially lifted the boil water notice that has been in place since Wednesday, February 17, 2021. Customers in Austin Water’s Central Pressure Zone no longer need to boil water used for drinking, cooking and making ice. Water quality testing submitted to the Texas Commission on Environmental Quality has confirmed that tap water in the Central Pressure Zone meets all regulatory standards and is safe for human consumption.

Overnight water storage figures have exceeded 118 million gallons in reserves, increasing system-wide water pressure and bringing Austin’s water system into healthy territory.

The majority of Austin residents should seen marked service improvements with only small pockets of Austin experiencing the lingering effects of the historic freezing event.

Water Update 2/22/2021 @ 8:00 a.m.2021-03-08T19:28:59-06:00

Water Update 2/19/2021 @ 5:00 p.m.

The City of Austin is now producing more water than the city is consuming, allowing it to add water into its reservoirs, which is critical for system health.

Should water storage levels continue to rise, and with the help of its customers sustained efforts to conserve water use across the city, they could potentially restore water service city-wide through the end of this weekend.

Restored city-wide water service is contingent on how much water the city is able to produce. The less you use, the more water can be produced.

Water Update 2/19/2021 @ 5:00 p.m.2021-02-25T22:00:51-06:00

Water Update 2/19/2021 @ 12:00 p.m.

This map shows how the water system across Austin Water’s service area is currently performing. Each of the nine pressure zones that we maintain is shown as an area experiencing water outages (red) or low pressure (orange). The goal is for each zone to get to green again, where the system is operating normally, and the boil water notice can be lifted.

To achieve this, Austin Water is working to: Maintain water pressure in the Central Pressure Zone, which is the delivery hub for both the North and South Zones.

Continue filling water in the other pressure zones to turn those pressure zones orange.

As we work to repair and restore our water system, we need everyone to conserve water as much as possible. Using as little water as possible will allow us to put excess water produced into storage, which is critical for the health of the entire system. As Austin continues to thaw out, please report potential water main breaks here.

This graph shows where we are today in terms of our water production, customer demand or usage, and how much we have stored in reservoirs. For a healthy system, we need to maintain a minimum of 100 million gallons in storage. Today, we are at 32 million gallons and climbing.

Do your part to help us provide what is essential – water. Please conserve as much as possible so that we can get back to normal faster.

 

Water Update 2/19/2021 @ 12:00 p.m.2021-03-08T19:34:48-06:00
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