This is to provide you with updated information regarding the water line repair. Additional details can be found in the press release and below.
As always, can reach us by email at AWWholesale@austintexas.gov with any questions or concerns. In case of an emergency, you can also call 512-422-5121 or contact Austin Water’s 24/7 Customer Service Contact Center at 512-972-1000, Select option 1.
Austin Water reports that repairs to a leaking water main that services Southwest Austin are taking longer than anticipated. Workers have encountered difficulties with connecting the repaired section of pipe to existing infrastructure, causing a delay in the return to normal water use and a second day of bottled water distribution.
Austin Water is repeating its call for customers in Southwest Austin to conserve water and refrain from non-essential water use. Customers in the area are being asked to hold off on activities like washing clothes and dishes, using irrigation systems, and washing cars until they are notified that repairs are complete. The continued conservation efforts of customers have so far helped to maintain adequate reservoir water levels and stable system pressure to service the area.
Bottled water distribution at Bowie High School, 4103 W. Slaughter Ln., Austin, TX 78749, will resume at 9 a.m. for customers near the area of the repair.
If customers experience any water service issues, they should call Austin Water’s Customer Service Contact Center at (512) 972-1000 and select Option 1 to report the concern.
Austin Water will provide additional updates once repairs are complete and normal water use can resume.
About Austin Water
Austin Water provides safe, reliable, high quality, sustainable and affordable water services that have met the community’s needs for over 100 years. Austin Water services over 1 million people in the Austin metropolitan area across more than 548 square miles.