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Welcome to Shady Hollow MUD

Through SHMUD’s website you can easily find links to the following services.

Latest News

Incorrect Date on Water Bill

Customers in your October water bill from Shady Hollow MUD the penalty date is incorrect, the correct date is 11-2-2021. We apologize for the confusion and billing errors for this month’s billing cycle.

If you have questions please call 512-280-6622

By |October 13th, 2021|

Billing Error

Customers if you received an e-bill for shmud6 , please disregard bill with a late fee these were in error the corrected bill has been sent.
If you have questions please call 512-280-6622.

By |October 8th, 2021|

Winter Averaging

Shady Hollow MUD is considering changing the way customers are charged for their wastewater services from a flat rate method to a winter averaging method. No changes are planned for the immediate future, but the MUD will be collecting data this winter to use in deciding whether a change in the current billing method would benefit the MUD’s customers.

Currently the MUD’s customers are charged flat monthly rates for wastewater: $82.41 for customers in the District and $94.77 for customers outside the District. These rates are constant from month to month and are the same for every customer in the same rate class. Shady Hollow MUD has billed this way since it was created in 1980.

While Shady Hollow MUD is not the only utility to use this flat rate method, most utilities determine charges for wastewater service using a method commonly referred to as winter averaging. In this method, the average water use during the winter months is used to determine wastewater charges for the upcoming year. Usually, December, January and February are used because outdoor water use is minimal during those months so the water used gives the best estimate of how much is actually entering the sewer. It is thought that this billing is fairer to small households and encourages water conservation.

After the water use data from this winter is available, the MUD’s rate consultant will be asked to develop rates that will generate the revenue needed to provide wastewater service. The MUD Board will then consider making changes in the current method. This will likely happen in May – June of 2022.

Citizens are welcome to submit any comments or concerns regarding this on the MUD’s website at shmud.org/contact.

By |October 5th, 2021|

Billing & Account Inquiries

Shady Hollow residents welcome back to the Municipal Utility District (MUD). There have been questions about billing and setting up accounts.

Shady Hollow MUD received your billing and contact information from the City of Austin during the transfer so you will not need to setup a new account. If you were a previous MUD customer, you will be issued your previous account number. If you moved into Shady Hollow after April 2018, a new account number will be issued.

Online payment through the Payclix account will be permissible after you receive your first bill. You can complete the process as described on http://www.shmud.org/water/.

Shady Hollow MUD does not have a local office so bills will need to be mailed or paid online. Payments will not be accepted at the Shady Hollow HOA drop box or office.

If any more questions, utilize the contact form at http://www.shmud.org/contact/. You can also reach out to us at

By |April 19th, 2021|

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