Water2022-12-19T17:10:27-06:00

Water

About the System

Shady Hollow MUD owns and operates 5 sewer lift stations in their service area. The District also owns and operates, Approximately 21 miles of water and 20 miles of sewer lines. The system is professionally maintained and operated by the district operator. The operator for Shady Hollow MUD, Tumco Consultants Inc, works to ensure that the District provides the highest quality services and complies with all state and federal rules and requirements. All of the District’s facilities have connections for generators to ensure that the lift stations in our neighborhood will function, and that the toilets will continue to flush, even if there is a loss of power. Shady Hollow MUD currently purchases their water from The City of Austin thru a master meter connection.

Water and Sewer Application Procedures
Water Quality Report

Current Water Restrictions

For Shady Hollow Residents

Austin residents can protect their lakes, the environment, and their future water supply by watering only one day a week with automatic sprinklers and a second day, if need be, with hoses. Join your neighbors in helping your community and wallet by adhering to the mandatory watering days and times.

By watering only one day a week with a typical automatic irrigation system rather than two to three times a week, a household could save 7,000 to 14,000 gallons a month. That could be a savings of up to $150 a month, depending on how much additional water is used by a household.

The City of Austin is currently in Conservation Stage Water Use Restrictions.

  • Residential
    • Hose-end Sprinklers – ​two days per week – midnight to 10 a.m. and/or 7 p.m. to midnight
      • Even address – Thursday, Sunday
      • Odd address – Wednesday, Saturday
    • Automatic Irrigation -one day per week – midnight to 10 a.m. and/or 7 p.m. to midnight
    • (Residential customers may also water a second day with a hose-end sprinkler)
      • Even address – Thursday
      • Odd address – Wednesday
  • Commercial / Multi-family / Public Schools
    • ​Hose-end Sprinklers or Automatic Irrigation – ​​one day per week – midnight to 10 a.m. and/or 7 p.m. to midnight
      • Even address – Tuesday
      • Odd address – Friday
  • Wasting water is prohibited
  • Washing vehicles at home is permitted with an auto shut-off hose or bucket
  • Charity car washes may only be held at a commercial car wash
  • Fountains must recirculate water
  • Restaurants may not serve water unless requested by a customer
  • Patio misters at commercial properties (including restaurants and bars) may only operate between 4 p.m. and midnight
  • Commercial power/pressure washing equipment must meet efficiency requirements

 

Operator

Tumco Consultants Inc Has been managing Shady Hollow MUD for over 30 Years and continually strives to preform Quality customer service.

Tumco Consultants, Inc.
P.O. Box 1220
Dripping Springs, TX 78620

Customer Care/Billing Hours
Monday- Friday: 9:00 a.m.- 5:00 p.m.
Phone: (512) 280-6622
Email: tumco1@tumco.net

Emergency 24 hour service line: (512) 280-6622

View/Pay Your Bill

Paying your water bill online is easy just go to the pay bill tab and register.
Note your account number corresponds to the mud number.
Example:

  • Shady Hollow MUD 1: Account # 10000000
  • Shady Hollow MUD 4: Account # 40000000
  • Shady Hollow MUD 6: Account # 60000000

If you have questions or need help please call Tumco or Payclix at 1-866-729-2549

First Time Registration

If this is your first time accessing your account, utilize the links below.

Shady Hollow MUD #1

Register Here

Shady Hollow MUD #4

Register Here

Shady Hollow MUD #6

Register Here

Returning Users

Once you have registered you can utilize the link below to access your account each month.

View/Pay Your Bill

Water Conservation

Using water wisely will help reduce your water bill and ensure clean, fresh water is abundant for generations to come.

Did you know?
  • About 75% of water used in the home is used in the bathroom.
  • About 8% of water used in the home is used in the kitchen.
  • About 14% of water used in the home is used in the laundry room.
  • Leaks can account for 10% or more of the water bill, so FIX THOSE LEAKS!

Learn More

Useful Links

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