Billing Error
Customers if you received an e-bill for shmud6 , please disregard bill with a late fee these were in error the corrected bill has been sent.
If you have questions please call 512-280-6622.
Customers if you received an e-bill for shmud6 , please disregard bill with a late fee these were in error the corrected bill has been sent.
If you have questions please call 512-280-6622.
Shady Hollow MUD is considering changing the way customers are charged for their wastewater services from a flat rate method to a winter averaging method. No changes are planned for the immediate future, but the MUD will be collecting data this winter to use in deciding whether a change in the current billing method would benefit the MUD’s customers.
Currently the MUD’s customers are charged flat monthly rates for wastewater: $82.41 for customers in the District and $94.77 for customers outside the District. These rates are constant from month to month and are the same for every customer in the same rate class. Shady Hollow MUD has billed this way since it was created in 1980.
While Shady Hollow MUD is not the only utility to use this flat rate method, most utilities determine charges for wastewater service using a method commonly referred to as winter averaging. In this method, the average water use during the winter months is used to determine wastewater charges for the upcoming year. Usually, December, January and February are used because outdoor water use is minimal during those months so the water used gives the best estimate of how much is actually entering the sewer. It is thought that this billing is fairer to small households and encourages water conservation.
After the water use data from this winter is available, the MUD’s rate consultant will be asked to develop rates that will generate the revenue needed to provide wastewater service. The MUD Board will then consider making changes in the current method. This will likely happen in May – June of 2022.
Citizens are welcome to submit any comments or concerns regarding this on the MUD’s website at shmud.org/contact.
What has transpired for the past 8 years with the water and wastewater service in Shady Hollow Municipal Utility District (SHMUD)?
A Municipal Utility District (MUD) is a political subdivision of the State of Texas authorized by the Texas Commission of Environmental Quality (TCEQ) to provide water, sewage, drainage, and other services within the MUD boundaries.
Shady Hollow MUD is made up of in-district customers and out-of-district customers. In-district customers pay taxes, vote, and can hold office. Out-of- district customers do not pay taxes. To offset not paying taxes, the MUD is authorized to charge higher rates for out-of-district customers. The increased rates are about the same as the average in-district homeowner’s taxes.
In 2013, the City of Austin (COA) and SHMUD signed a Strategic Partnership Agreement (SPA) that authorized annexation of Shady Hollow MUD and the surrounding areas in December 2020. Pursuant to the SPA, the water and wastewater system was transferred to the COA in April 2018, at which time the COA began billing customers for those services. As a result of the pending full annexation in December 2020, SHMUD decided to spend down the reserves which had been accumulated since the MUD was created in December 1980. These reserves, upon annexation, would have been transferred to the COA.
In 2017, SHMUD sued the COA due to excessive wholesale water rates. The settlement included a one-time payment of $850,000 (which was returned to customers in the form of monthly bill credits) and required the COA, upon assumption of the District’s water and wastewater system in April 2018, to maintain the water and wastewater rates charged by SHMUD. The water rates remained the same from 2015- April 2021.
In 2019, the Shady Hollow HOA was successful in passing SB 1468, which effectively prevented full annexation of SHMUD by the COA. SHMUD then negotiated with the COA for the return of its water and wastewater system. The new wholesale water contract with the COA included increased wholesale water rates charged to SHMUD.
I hope this is helpful to understand the increased water bills.
Shady Hollow MUD will be reading water meters May 3rd, 2021 and May 4th, 2021, the billing will go out as e-bills and paper bills on May 7th, 2021.
Online payment through the Payclix account will be permissible after you receive your first bill. You can complete the process as described on http://www.shmud.org/water/.
Shady Hollow MUD does not have a local office so bills will need to be mailed or paid online. Payments will not be accepted at the Shady Hollow HOA drop box or office.
Below is the Water and Sewer Application for download and/or print.
Shady Hollow residents welcome back to the Municipal Utility District (MUD). There have been questions about billing and setting up accounts.
Shady Hollow MUD received your billing and contact information from the City of Austin during the transfer so you will not need to setup a new account. If you were a previous MUD customer, you will be issued your previous account number. If you moved into Shady Hollow after April 2018, a new account number will be issued.
Online payment through the Payclix account will be permissible after you receive your first bill. You can complete the process as described on http://www.shmud.org/water/.
Shady Hollow MUD does not have a local office so bills will need to be mailed or paid online. Payments will not be accepted at the Shady Hollow HOA drop box or office.
If any more questions, utilize the contact form at http://www.shmud.org/contact/. You can also reach out to us at
On May 1st, 2021, the Shady Hollow Municipal Utility District (SHMUD) will hold an election to allow for an increase of the cap on the Operation & Maintenance Tax (O&M).
An increase in the tax cap from 5 cents to 11 cents does not mean SHMUD will adopt a tax rate of 11 cents; it is simply the maximum tax rate that the Board could adopt, if needed. The Board of SHMUD reviews and adopts its tax rate each year in September after adopting a budget sufficient to meet the needs of SHMUD. The Board anticipates that if the tax rate does increase to sufficiently cover the District’s current O&M costs, as its coffers are replenished, the tax may be be lowered in later years.
As you are aware, the proposed annexation of Shady Hollow by the City of Austin was prevented. As a result, SHMUD has returned to providing water and wastewater service to the residents of SHMUD as of March 27, 2021.
SHMUD spent down its cash reserves so that the City of Austin would not receive a windfall from the capture of the accumulated reserves upon annexation. The SHMUD is presently cash poor because of this defensive action. SHMUD must now rebuild these cash reserves for repairs, emergencies and the everyday operation of its water and wastewater facilities.
Repairs to the water and wastewater system occur regularly yet unexpectedly. A break in a line to an individual home can cost more than $4,000 per incident. A lift station failure can cost between $25,000 and $100,000 and SHMUD operates 5 of these lift stations to move wastewater through the system.
Election Day is Saturday, May 1st. The polls will be open from 7 a.m. until 7 p.m. Early voting begins Monday, April 19th and ends on Tuesday, April 27th. Travis County’s Election Web Page provides times and locations for early voting. Travis County has authorized countywide voting on Election Day, which means that voters can vote at any election location provided by Travis County on Election Day. A link to Travis County’s Election Web Page can be found on the SHMUD website.
Using water more efficiently will not only save money but, more importantly, will also help protect the quality of life of future Texans.
With the vastness of Texas, it’s easy to forget two important facts about our state: we are subject to frequent droughts, and our population is projected to double in the next 50 years. The cost of developing new or additional supplies in that same time period is estimated to be $30.7 billion.
To ensure that we have enough water for current and future Texans, we need to reduce the amount of water we waste.
Austin Water has lifted the boil water notice for all customers. The notice has been in place since Wednesday, Feb. 17, 2021. Customers no longer need to boil water used for drinking, cooking and, making ice. Water quality testing submitted to the Texas Commission on Environmental Quality (TCEQ) has confirmed that tap water meets all regulatory standards and is safe for human consumption.
On February 17, the TCEQ required Austin Water, Public Water System ID#TX227001, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 23, 2021.
“Today we can report that Austin’s water system has been restored to normal operations and the boil water notice has been lifted for all our customers,” said Austin Water Director Greg Meszaros. “There is still a lot to do to repair water pipelines that were damaged by the freezing weather, but customers should only experience occasional impacts from that work. We are thankful for the community’s efforts to conserve water over this past week to help us restore our operations today.”
“Rescinding the boil water notice today is the result of round-the-clock efforts by Austin Water, as well as actions taken by our community to help their neighbors by using less water,” said City Manager Spencer Cronk. “This is a strong community that looks out for each other, and together we’ve achieved this important milestone in our recovery from last week’s freezing event.”
If customers have questions concerning this matter, visit www.austintexas.gov/page/boil-water-notice-and-faqsor follow @austinwater on social media.
Austin Water wholesale customers are conducting additional regulatory work in coordination with The Texas Commission on Environmental Quality before lifting boil water notice for their customers. Austin Water wholesale districts in this list include: Night Hawk, Travis County WCID 10, Windermere, Creedmoor-Maha WSC, Morningside, Rivercrest, San Leanna, Marsha WSC, Wells Branch MUD, Northtown MUD, Manor, Rollingwood, Sunset Valley Customers of Austin Water wholesale customers listed above should contact their provider directly for the latest updates.
At this time Shady Hollow MUD residents have not had the boil water notice lifted. Once this occurs take nots of FAQs below, from the CDC.
When I turn on the faucet, the water sputters. Why?
The water is discolored. What should I do?
Why does my water have a strong smell?
What should I do if my water pressure is low?
Do I need to clean out my faucets?
Do I need to clean appliances?
My refrigerator has a water dispenser/ice maker. Do I need to clean them?
Do I need to do something for the water softener?
I have a water treatment unit for the house. Does it need special care?
Shady Hollow is still under a boil water notice.
Austin Water has partially lifted the boil water notice that has been in place since Wednesday, February 17, 2021. Customers in Austin Water’s Central Pressure Zone no longer need to boil water used for drinking, cooking and making ice. Water quality testing submitted to the Texas Commission on Environmental Quality has confirmed that tap water in the Central Pressure Zone meets all regulatory standards and is safe for human consumption.
Overnight water storage figures have exceeded 118 million gallons in reserves, increasing system-wide water pressure and bringing Austin’s water system into healthy territory.
The majority of Austin residents should seen marked service improvements with only small pockets of Austin experiencing the lingering effects of the historic freezing event.