Repairs Complete

The SW Austin Water main repair is complete. Austin Water confirmed that customers can resume normal water use now that repairs are complete on the leaking 48-inch water line near the Davis Lane pump station in Southwest Austin. Crews also performed routine procedures to flush and disinfect the repaired lines. During the repair period, Austin Water’s call volume remained near normal with no increased reports of outages in the affected area. Customers experiencing any water service issues for any reason, may call Austin Water’s Customer Service Contact Center at 512-972-1000 and select Option 1 to report the concern.

As always, you can reach us by email at AWWholesale@austintexas.gov or call 512-422-5121 with any questions or concerns.

Repairs Complete2024-06-10T10:19:47-05:00

Austin Water Wholesale Customer Update

This is to provide you with updated information regarding the water line repair. Additional details can be found in the press release and below.

As always, can reach us by email at AWWholesale@austintexas.gov with any questions or concerns. In case of an emergency, you can also call 512-422-5121 or contact Austin Water’s 24/7 Customer Service Contact Center at 512-972-1000, Select option 1.


Austin Water reports that repairs to a leaking water main that services Southwest Austin are taking longer than anticipated. Workers have encountered difficulties with connecting the repaired section of pipe to existing infrastructure, causing a delay in the return to normal water use and a second day of bottled water distribution.

Austin Water is repeating its call for customers in Southwest Austin to conserve water and refrain from non-essential water use. Customers in the area are being asked to hold off on activities like washing clothes and dishes, using irrigation systems, and washing cars until they are notified that repairs are complete. The continued conservation efforts of customers have so far helped to maintain adequate reservoir water levels and stable system pressure to service the area.

Bottled water distribution at Bowie High School, 4103 W. Slaughter Ln., Austin, TX 78749, will resume at 9 a.m. for customers near the area of the repair.

If customers experience any water service issues, they should call Austin Water’s Customer Service Contact Center at (512) 972-1000 and select Option 1 to report the concern.

Austin Water will provide additional updates once repairs are complete and normal water use can resume.

About Austin Water
Austin Water provides safe, reliable, high quality, sustainable and affordable water services that have met the community’s needs for over 100 years. Austin Water services over 1 million people in the Austin metropolitan area across more than 548 square miles.

Austin Water Wholesale Customer Update2024-06-09T11:17:16-05:00

Bottled Water distribution

Bottled Water distribution site at Bowie High School available to Southwest Area Austinites for essential uses during a water main repair

A bottled water distribution point will be set up for Southwest area customers on Friday, June 7, from 7 a.m. until 7 p.m., at Bowie High School, 4103 W. Slaughter Lane. Austin Water is making this available to the community to ensure the affected customers have access to free cases of bottled water for essential uses. This will further assist with the Southwest area community’s efforts to conserve and help with water availability should a service disruption occur during the waterline repair.

The repair work, as announced on Monday, involves repairing a leaking 48-inch waterline and temporarily taking it out of service for up to 12 hours, depending on field conditions. The work will begin on June 7 at 7:00 a.m. and continue until complete. Austin Water repair crews and contractors have already begun prepping the site and are committed to restoring the line as quickly as possible.

This does not impact all Austin Water customers. Customers can refer to an interactive map at this link to determine if their address is in the affected area.

While the pipeline is out of service, Austin Water will have limited ability to refill area reservoirs. To assist in maintaining water pressure, all affected area customers are asked to limit water use during the repair. Residents and businesses can help during this repair by limiting consumption to only essential water use. This includes refraining from outdoor watering, power washing, and washing cars; turning off irrigation systems; and postponing washing clothes and dishes.

To report any service issues, customers can contact Austin Water’s 24/7 Customer Service Contact Center at 512-972-1000, Select option 1.

About Austin Water
Austin Water provides safe, reliable, high quality, sustainable and affordable water services that have met the community’s needs for over 100 years. Austin Water services over 1 million people in the Austin metropolitan area across more than 548 square miles.

Bottled Water distribution2024-06-09T11:17:23-05:00

Utility Repair- June 7th, 2024

AUSTIN – Austin Water customers in the Southwest area of the City are urged to conserve water and limit non-essential water use beginning Friday, June 7, while the utility repairs a major water line near the Davis Lane pump station. A leaking 48-inch waterline must be temporarily taken out of service, which may cause low water pressure and service disruptions. While customers may not experience any impacts, Austin Water is notifying the community out of an abundance of caution so that customers can have water for essential uses on hand, should a service disruption occur. The repair is estimated to last up to 12 hours but may exceed this timeframe, depending on field conditions.

Austin Water repair crews and contractors have already begun prepping the site and are committed to restoring the line as quickly as possible. Austin Water’s southwest reservoirs are being filled to capacity before the repair work starts. While the pipeline is out of service, Austin Water will have limited ability to refill area reservoirs. To assist in maintaining water pressure, all affected area customers are asked to limit water use during the repair. Residents and businesses can help during this repair by limiting consumption to only essential water use. This includes refraining from outdoor watering, power washing, and washing cars; turning off irrigation systems; and postponing washing clothes and dishes.

Austin Water will offer free cases of bottled water at a location convenient to customers in the affected area beginning on Friday morning at 7:00 a.m.  Customer notifications about specific water pick-up locations will go out later this week.  Austin Water also urges customers to store water for essential uses, 1 gallon per person per day, no later than Thursday, June 6, by filling containers in advance of repair work. Customers can refer to the affected area map or interactive map at austinwater.org to determine if their address is in the affected area and for detailed location-specific information during the repair. This work will also impact three of Austin Water’s wholesale customers: Shady Hollow, High Valley Water Supply Corporation, and Mid-Tex Utility.

“Inspecting, maintaining, and repairing thousands of miles of pipe is a routine occurrence for Austin Water, but any situation that may degrade service to our customers for more than a couple of hours triggers our incident response plan,” Austin Water Director, Shay Ralls Roalson said. “While I’m confident that our team will complete the needed repair as efficiently as possible, Austin Water is committed to implementing a well-planned incident response to mitigate any extended customer service issues.” Roalson has directed her management team to take a proactive and aggressive stance in advance of the repair. The Austin Water incident management team is engaged and will be activated in advance of the repair.

A vital part of the plan also includes informing customers about this work and ongoing notices and updates. Communications with area residents and businesses, especially medical facilities and vulnerable customers, have begun and will continue through My ATX Water portal messaging, emails, phone calls, and Next Door notifications.

“We are monitoring the Southwest Austin water main repair progress and are ready to support the needs of Austinites in the affected area as we ask them to help us conserve,” Austin Mayor Kirk Watson said. “Looking to the future, City Council has approved new contracts for additional water storage and transmission for South Austin. When complete, those projects will improve system resiliency for situations such as this one.”

Customers with service concerns or questions may contact Austin Water’s 24/7 Customer Service Contact Center at 512-972-1000 and select option 1 for immediate assistance.

About Austin Water
Austin Water provides safe, reliable, high quality, sustainable and affordable water services that have met the community’s needs for over 100 years. Austin Water services over 1 million people in the Austin metropolitan area across more than 548 square miles.

Utility Repair- June 7th, 20242024-06-09T11:17:29-05:00

Hurricane Preparedness 2024

National Hurricane Preparedness 2024

Be ready for hurricane season. Today you can determine your personal hurricane risk, find out if you live in a hurricane evacuation zone, and review/update insurance policies. You can also make a list of items to replenish hurricane emergency supplies and start thinking about how you will prepare your home for the coming hurricane season. If you live in hurricane-prone areas, you are encouraged to complete these simple preparations before hurricane season begins on June 1.

Find out today what types of wind and water hazards could happen where you live. Hurricanes are not just a coastal problem. Impacts from wind and water can be felt hundreds of miles inland, and significant impacts can occur regardless of the storm’s strength. Know if you live in an area prone to flooding, if you live in an evacuation zone, and identify any structural weaknesses in your home.

Consider Your Threats
While hurricanes pose the greatest threat to life and property, tropical storms and tropical depressions also can be devastating. The primary hazards from tropical cyclones (which include tropical depressions, tropical storms, and hurricanes) are storm surge flooding, inland flooding from heavy rains, destructive winds, tornadoes, and high surf and rip currents.

  • Storm surge is water that is pushed toward the shore by winds swirling around the storm, and historically has caused the largest loss of life in hurricanes. This rise in water level can cause severe flooding in coastal areas, which can submerge entire areas, cause structural damage to buildings, and wash out roads. Storm surge can travel several miles inland, especially along bays, rivers, and estuaries.
  • Flooding from the extreme amounts of rain a hurricane can bring has also proven to be very deadly, both over an extended period of time as well as very short-term flash flooding. Homes and businesses could flood, and flooded roads could make travel and evacuations difficult, as well as being a potentially deadly hazard to those in vehicles or on foot. Floodwaters can also contain harmful bacteria, chemicals, wildlife and other dangerous objects. Extreme rain from hurricanes can even flood areas that aren’t normally prone to flooding. Flooding can happen hundreds of miles inland, and can persist for several days after a storm.
  • Hurricane-force winds can cause damage to homes and other buildings, ranging from moderate to catastrophic depending on both wind speed and structural integrity. Wind damage can lead to large areas with power and communications outages, as well as uproot trees and make roads impassable due to debris. Signs, roofing material, and other items left outside can become flying missiles during hurricanes. Mobile homes are especially vulnerable to wind damage.
  • Hurricanes and tropical storms can also produce tornadoes. These tornadoes most often occur in thunderstorms embedded in rain bands well away from the center of the hurricane; however, they can also occur near the eyewall.
  • Waves from distant storms can produce deadly rip currents and rough surf on beaches very far away. Good weather at the beach itself does NOT mean the ocean is safe. Even storms more than 1,000 miles away can cause impacts.

Determine if you live in a flood-prone area
Anyone living in a flood-prone area is especially vulnerable to hurricane impacts. Find out today the flood risk for your area and plan accordingly. If you don’t live in a flood zone, that doesn’t necessarily mean you’re safe – extreme rain from hurricanes can bring floods even to areas that aren’t prone to flooding.

Find out if you live in an evacuation zone
Determine if you live in a storm surge evacuation zone. This can tell you about your vulnerability to storm surge, and will be imperative when it comes time to develop an evacuation plan.

Identify your home’s structural risks
Find out if your home has any weaknesses that could prove deadly in a hurricane. Are your exterior doors and garage door hurricane proof? Do you have storm shutters? Some aspects of your home can be strengthened to help withstand hurricane impacts, and some can not. Mobile homes are especially vulnerable to hurricane-force winds, and basements are especially vulnerable to storm surge and flooding.

Additional Resources:

The best time to prepare is before hurricane season begins. Avoid having to rush through potentially life-saving preparations by waiting until it’s too late. Get your disaster supplies while the shelves are still stocked, and get that insurance checkup early, as flood insurance requires a 30-day waiting period.

Develop an evacuation plan
If you are at risk from hurricane impacts, you need an evacuation plan. Now is the time to begin planning where you would go and how you would get there. You do not need to travel hundreds of miles. Your destination could be a friend or relative who lives in a well built home outside flood prone areas. Plan several routes. Be sure to account for your pets.

If you don’t have a vehicle, check with local officials to see what transportation options they may have available.

Assemble disaster supplies
Whether you’re evacuating or sheltering-in-place, you’re going to need supplies not just to get through the storm but for the potentially lengthy and unpleasant aftermath. Have enough non-perishable food, water and medicine to last each person in your family a minimum of 3 days (store a longer than 3-day supply of water, if possible). Electricity and water could be out for weeks. You’ll need extra cash, a battery-powered radio and flashlights. You may need a portable crank or solar-powered USB charger for your cell phones. And lastly, don’t forget your pets!

Get an insurance checkup & document your possessions
Call your insurance company or agent and ask for an insurance check-up to make sure you have enough insurance to repair or even replace your home and/or belongings. Remember, home and renters insurance doesn’t cover flooding, so you’ll need a separate policy for it. Flood insurance is available through your company, agent, or the National Flood Insurance Program at floodsmart.gov. Act now, as flood insurance requires a 30-day waiting period.

Take the time before hurricane season begins to document your possessions: photos, serial numbers, or anything else that you may need to provide your insurance company when filing a claim.

Create a communication plan
Take the time now to write down your hurricane plan, and share it with your family. Determine family meeting places, and make sure to include an out-of-town location in case of evacuation. Write down on paper a list of emergency contacts, and make sure to include utilities and other critical services — remember, the internet may not be accessible during or after a storm.

Strengthen Your Home
Now is the time to improve your home’s ability to withstand hurricane impacts. Trim trees. Install storm shutters, accordion shutters, and/or impact glass. Seal outside wall openings. Remember, the garage door is the most vulnerable part of the home, so it must be able to withstand hurricane-force winds. Many retrofits are not as costly or time consuming as you may think. If you’re a renter, work with your landlord now to prepare for a storm.

And remember – now is the time to purchase the proper plywood, steel or aluminum panels to have on hand if you need to board up the windows and doors ahead of an approaching storm.

  • National Weather Service forecast products can tell you a lot about what is expected to happen with a storm, including the storm’s paths, rainfall amounts, wind speeds, and more. There is a lot of information available days ahead of a storm, and it is important to understand what it means.Have trusted sources for storm information
    Rely on official forecasts and well-established media partners in the Weather Enterprise. Be cautious of sensational headlines and instead look for reliable sources to determine a storm’s potential impacts.
    Use the official National Hurricane Center Forecast — their hurricane specialists access a variety of data (models, aircraft, satellite) to make the most accurate forecasts possible. Meteorologists at local NWS offices understand which locations in your area are most vulnerable to storm surge, flooding, and wind.
    Always check to make sure you have the latest forecast information.
    Make sure to have Wireless Emergency Alerts enabled on your phone to receive Warnings.Know your alerts & the difference between a Watch & Warning
    In general, a Watch means impacts are possible; a Warning means impacts are expected or happening. Different hazards and alerts require different responses:

    • A Hurricane Watch means hurricane conditions are possible somewhere within the watch area, with tropical-storm-force winds beginning within the next 48 hours. Prepare by boarding up windows and moving loose items indoors, and make sure your emergency kit is ready. A Hurricane Warning means hurricane conditions  are expected somewhere within the warning area, with tropical-storm-force winds beginning within 36 hours. Seek shelter in a sturdy structure or evacuate if ordered.
    • A Tropical Storm Watch means tropical storm conditions are possible within the next 48 hours, a Tropical Storm Warning means they are expected somewhere within the warning area. Remember, a tropical system does not have to reach hurricane strength to be deadly.
    • A Storm Surge Watch means the possibility of life-threatening inundation generally within 48 hours, and a Storm Surge Warning means the danger of life-threatening inundation generally within 36 hours. In either case, please promptly follow evacuation and other instructions from local officials.
    • An Extreme Wind Warning means extreme hurricane winds (115 mph+) are imminent or happening: take immediate shelter in an interior portion of a well-built structure.
    • A Flash Flood Warning means dangerous flash flooding is expected: move to higher ground, and never walk or drive through floodwater. A Flash Flood Emergency is issued for exceedingly rare situations when a severe threat to human life and catastrophic damage is happening or about to happen — do NOT attempt to travel unless you are under an evacuation order or your life is imminently at risk.
    • A Flood Watch means flooding is possible: stay tuned to trusted news sources and be ready to seek higher ground. A Flood Warning means flooding is happening or about to happen: move to higher ground immediately.
    • A Tornado Watch means a tornado is possible: know your safe place and be ready to act quickly if a Warning is issued. A Tornado Warning means a tornado is happening or about to happen – immediately seek shelter in your safe place!

    Focus on potential impacts regardless of storm size or category
    Do not focus on a specific storm category; all hurricanes and tropical storms can bring life-threatening storm surge, inland flooding, and damaging winds. The storm’s scale only tells you about the strongest winds near the center of the storm and does not tell you about potentially life-threatening flooding from storm surge or rain. Remain vigilant even if the winds  have weakened  and the storm becomes a  lower category or tropical storm — rainfall and storm surge impacts often continue.

    Deadly hazards occur well outside of the cone
    Impacts can be felt far from the storm’s center, even well inland and outside the Forecast Cone. Remember: the storm itself can stretch well beyond the Forecast Cone, and so can the impacts.

    The National Hurricane Center Forecast Cone shows the probable forecast track of the center of the storm. This means that the storm’s center will probably travel somewhere within the cone’s boundaries. (Historically, the storm’s center has remained within the forecasted cone roughly two-thirds of the time.) The cone does NOT represent the size of the storm in any way.

  • When a storm is forecast to impact your area, take action immediately to be ready. Ideally, longer-term preparedness actions such as having disaster supplies and an evacuation plan will have already been done before hurricane season, when the stores are stocked and time is on your side. When a storm threatens, there’s a lot more to do.Protect your home
    While longer-term home improvement needs to be done well ahead of time, when a storm threatens there are short-term actions to help protect your property. Board up windows, secure loose outdoor items, and secure all exterior doors. Move your vehicle to a safe location if you’re not using it to evacuate. If you are evacuating, unplug electrical equipment such as radios, televisions and small appliances (freezers and refrigerators also need to be unplugged if there is a risk of flooding). If you are instructed to do so, shut off water, gas and electricity before leaving.

    Determine sheltering options & consider your pets
    Check with local officials to find out what shelter spaces are available. If you have pets, find a place where they can stay — most public shelters only allow service animals. In general, have multiple sheltering options, including distant ones such as a friend’s home outside of the impact area, or a motel. Depending on the circumstances, your home may need to be your shelter — make sure it is prepared and that you know the safest places inside.

    Ready your go-bag, meds & supplies, charge phone, fill up/charge vehicle
    Have a go bag ready to take things with you if you need to leave in a hurry. In addition to basic survival needs, don’t forget other supplies such as chargers and hygiene products. Plan to have enough for at least three days, and don’t forget about your pets. While preparing these basic needs, don’t forget to keep your phone charged, and make sure to fill up/charge your vehicle as well.
    Your go-bag should also contain important personal and property documents, including your written communication plan.

    Help your neighbors, especially the elderly & other vulnerable people
    Many people rely on their neighbors before and after a disaster, and there are many ways you can help them. Help them prepare for a storm, and help them evacuate if needed. Share the latest forecast information with your community so that they know what to expect.

    Follow evacuation orders if given
    Always follow evacuation orders from local authorities — don’t wait for a hurricane to intensify before deciding to follow the order. You want to leave early enough to avoid being trapped by severe weather. If time allows, unplug electrical equipment, leave a note detailing your whereabouts, and check to see if any neighbors need a ride.

During a storm, whether you’ve evacuated or are sheltering in place, know what to expect from the hazards you may face. Remain vigilant, stay up-to-date with the latest forecasts and alerts, and continue to listen to local officials.

Stay in your safe places from water & wind
Always keep a safe distance from flooded and damaged areas. When you’re at risk from storm surge or flooding, it’s important to get to high ground away from bodies of water and any flood-prone areas. Evacuate if told to do so. Never drive through floodwaters or compromised bridges. Always pay attention to barriers and signage.

If your house becomes flooded and you’re still there, get higher in your house to escape the flood waters. If the highest floor of your home becomes dangerous, get on the roof and call 911.

Though rain and storm surge cause more direct deaths, wind can also be very destructive and deadly in hurricanes. Winds can be stronger higher above ground level. This can put high-rise buildings at a greater risk. To protect yourself from wind, the best thing you can do is put as many walls as possible between you and the outside. An interior room without windows is the safest place you can be in a building. You can cover yourself with a mattress and wear a helmet for added protection. If your area is under an Extreme Wind Warning, take shelter immediately. Make sure to stay sheltered until the threat is gone.

Have a way to get weather alerts and forecast updates
Make sure to have Wireless Emergency Alerts enabled on your phone to receive Warnings and other alerts. Always pay attention to the latest forecast as conditions can change quickly and storms can rapidly intensify from a tropical storm to a major hurricane. Even small changes in the storm’s track can make a big difference.

Keep in mind that impacts can be felt far from the coast
Remain vigilant even if you’re far from the most damaging winds. Inland flooding can be felt hundreds of miles from the coast. Never drive through floodwaters! A car can be swept away with only a foot of water, and there’s no way to know if the road itself has collapsed when hidden by water.

Listen to local officials & avoid travel unless ordered to evacuate
Local officials can provide you with up-to-date information as the situation changes in your area. Evacuation orders may still be given at this late stage — leave immediately if ordered! Follow recommended evacuation routes — do not take shortcuts, as they may be blocked. Be alert for road hazards such as washed-out roads or bridges and downed power lines. Never drive through floodwaters.

Dangers remain even after the skies turn blue. This is NOT the time to put your guard down. Nearly half of hurricane fatalities occur after the storm.

If you evacuated, only return home only when told to do so
Return home ONLY when officials say it is safe. ​​Check with local officials both where you’re staying and back home before you travel.

Remain vigilant, as hazards remain

  • Be careful near damaged buildings. Walk carefully around the outside of your home to check for loose power lines, gas leaks, and structural damage, including dangerous debris such as nails or glass. Leave your home if there’s shifting or unusual noises. If you smell gas, get outdoors immediately and call 911.
  • Avoid electric shock by staying far away from downed power lines. Stay alert: they may be on the ground, hidden in water, or dangling overhead.
  • Flooded roads are very dangerous. It can be difficult to judge how deep or swift the water is moving — just 12 inches of water can float a car. Never drive through flooded roads, even if you are seeking supplies or trying to check on someone. Floods can also compromise bridges and roads. Avoid flooded river areas, as they can continue to rise long after a storm passes.
    Don’t walk in floodwaters, either — they can contain harmful bacteria, chemicals, sharp objects, and dangerous animals.

Clean up safely: don’t push yourself, and check on neighbors
Stay hydrated, wear light, loose-fitting clothing, and clean up during cooler hours if possible. Don’t push yourself: straining the body can lead to heart attacks, heat strokes, and other serious issues. Perform cleanups slowly, taking lots of breaks. Make sure to check on your elderly neighbors and other vulnerable people in your community. If your area is under a Heat Advisory, use extreme caution and consider cleaning up when the heat has subsided.

Practice portable generator safety
Be very careful with portable generators: carbon monoxide poisoning is one of the leading causes of death in areas dealing with power outages. Never use a generator inside your home or garage, even if doors and windows are open. Only use generators outside, more than 20 feet away from your home, doors, and windows.

Help and communications may not be readily available
After a hurricane, emergency responders may be overwhelmed. Be aware that it could take hours or days for them to reach your area. Communication systems may be impacted, and making phone or video calls might be difficult due to network congestion. If possible, communicate via text, email, or social media.

Are you ready for hurricane season? Take action TODAY to be better prepared for when the worst happens. Understand your risk from hurricanes, and begin pre-season preparations now. Make sure you understand how to interpret forecasts and alerts, and know what to do before, during, and after a storm. Even if you are already well-prepared and knowledgeable, there may be additional things you could do or learn to be even more prepared.

Hurricane Preparedness 20242024-05-06T18:42:41-05:00

Winterize Your Home

With freezing temperatures right around the corner, it’s a good time to refresh ourselves on precautionary measures for drops in temperature and cold weather.

The Four P’s to Prepare your Home this Winter:

  • People
  • Pets
  • Pipes
  • Plants

People

  • Avoid going outside if it is not necessary. If you do, make sure you layer up from head to toe.
  • To keep you and your family safe, it is imperative your home is warm.
  • Make sure your heat is set to an appropriate temperature to make your entire home comfortable. Remember, heat rises so if you sleep upstairs, your room may be warmer than rooms downstairs.
  • If you use a fireplace, make sure you have a screen to catch any embers that might escape or a rolling log.
  • Never use your stove or oven to heat your home.
  • If you smell smoke or see flames, call 9-1-1 immediately.

Pets

  • While protecting your family, it is imperative to protect your pets as well.
  • Pets, like humans, are vulnerable to cold temperatures. If not taken care of properly, they can succumb to frostbite and even hypothermia.
  • If you have a dog that typically lives outdoors, consider letting them inside when temperatures drop to freezing. While their fur does help to keep them warm, it provides little help in freezing temperatures.
  • If you absolutely cannot bring them inside, make sure they have a warm shelter, plenty of food and fresh water so it does not freeze.
  • If your pet looks like it has any symptoms resembling frostbite or hypothermia, call your vet.

Pipes

  • Turn off the sprinkler system shut-off valve. Most residential devices have two shut-off valves. These are typically covered in blue on the valve handles and located before and after the sprinkler system backflow device. A diagram is shown below.
  • Release the water pressure from the bleeder valves. The bleeder valves are usually located under the top of the backflow device. If the water does not stop flowing you may have not shut the valves off completely.
  • Leave the smaller bleeder valve open, this will let any remaining water in the line expand without breaking the device. Insulate your backflow device. Most hardware/home services stores carry backflow insulation supplies.
  • Make sure to cover all your exposed pipes with a cover. You can also cover your pipes with towels, duct tape or another adhesive strip as long as they are wrapped tightly.
  • You can also open up the cabinets to let warm air circulate throughout your home. Just make sure any harmful chemicals are out of reach for children and pets.

Plants

  • When cold weather hits, it’s a good idea to bring in all of your outdoor plants.
  • If you can’t bring in the plant, cover it with a blanket to make sure they do not die.

Other Tips

  • Don’t forget to make sure your car is okay for the freezing temperatures. Check your anti-freeze and your batteries. Also make sure to check your tire pressure and the tread.
  • Speaking of cars, make sure when you are on the road that you are mindful parts of the roads may be frozen, particularly bridges. Do not speed and never slam on the brakes.
  • Make sure if you use a generator, it is outdoors. Do not use a generator inside, including in your garage.
Winterize Your Home2024-01-15T22:16:28-06:00

Meeting Dates Are Changing

The regular meeting date for the Shady Hollow MUD Board of Directors is moving to the 3rd Wednesday of the month. This will begin with the January 2024 meeting which will be held on January 17, 2024. The meetings will still be in the Community Center at 6:30 pm.

Meeting Dates Are Changing2023-12-26T14:24:11-06:00

Austin Enters Stage 2 of Drought Contingency Plan

New watering restrictions take effect August 15

AUSTIN – (Austin)—The combined storage level of water in Lakes Travis and Buchanan is projected to drop below 900,000 acre-feet within the next few days. Austin’s Drought Contingency Plan identifies this as the point at which Stage 2 water conservation measures should be enacted. To give the community advance notice that these new restrictions are coming, and consistent with the City’s Water Conservation Code, Interim City Manager Jesus Garza has ordered implementation of Stage 2 watering restrictions to be effective and enforceable, beginning on August 15, 2023.

“For many years, Austin has leaned into water conservation in normal weather as well as drought,” said Austin Water Director Shay Ralls Roalson. “As our current drought continues, we know that the entire Austin community will respond to the need to conserve our most precious resource. We’re all in this together, and there is no substitute for water.”

Stage 2 Watering Restrictions Summary

  • Automatic irrigation and hose-end watering is restricted to one day per week.
  • Automatic irrigation runtime is reduced by 3 hours with cutoff at 5 a.m. instead of 8 a.m.
  • Water waste is prohibited.
  • Restaurants may serve water only upon request.
  • Charity car washes are prohibited, and home car washing must use an auto-shut-off valve or a bucket.
  • Patio misters at commercial properties, including restaurants and bars, may operate only between 4 p.m. and midnight.
  • Large ornamental fountains can no longer be operated.
  • New landscape-establishment irrigation is no longer exempt from the watering schedule.


Austin Water will continue its investigations of reported non-compliance received via Austin 3-1-1 and water waste patrols. To report a violation, call 3-1-1 or use the 3-1-1 mobile app.

For complete details about the Austin Water drought response, visit austinwater.org.

Austin Enters Stage 2 of Drought Contingency Plan2023-12-26T14:22:14-06:00

Hurricane Preparedness 2023

2023 National Hurricane Preparedness

Be ready for hurricane season. Today you can determine your personal hurricane risk, find out if you live in a hurricane evacuation zone, and review/update insurance policies. You can also make a list of items to replenish hurricane emergency supplies and start thinking about how you will prepare your home for the coming hurricane season. If you live in hurricane-prone areas, you are encouraged to complete these simple preparations before hurricane season begins on June 1.

Find out today what types of wind and water hazards could happen where you live. Hurricanes are not just a coastal problem. Impacts from wind and water can be felt hundreds of miles inland, and significant impacts can occur regardless of the storm’s strength. Know if you live in an area prone to flooding, if you live in an evacuation zone, and identify any structural weaknesses in your home.

Consider Your Threats
While hurricanes pose the greatest threat to life and property, tropical storms and tropical depressions also can be devastating. The primary hazards from tropical cyclones (which include tropical depressions, tropical storms, and hurricanes) are storm surge flooding, inland flooding from heavy rains, destructive winds, tornadoes, and high surf and rip currents.

  • Storm surge is water that is pushed toward the shore by winds swirling around the storm, and historically has caused the largest loss of life in hurricanes. This rise in water level can cause severe flooding in coastal areas, which can submerge entire areas, cause structural damage to buildings, and wash out roads. Storm surge can travel several miles inland, especially along bays, rivers, and estuaries.
  • Flooding from the extreme amounts of rain a hurricane can bring has also proven to be very deadly, both over an extended period of time as well as very short-term flash flooding. Homes and businesses could flood, and flooded roads could make travel and evacuations difficult, as well as being a potentially deadly hazard to those in vehicles or on foot. Floodwaters can also contain harmful bacteria, chemicals, wildlife and other dangerous objects. Extreme rain from hurricanes can even flood areas that aren’t normally prone to flooding. Flooding can happen hundreds of miles inland, and can persist for several days after a storm.
  • Hurricane-force winds can cause damage to homes and other buildings, ranging from moderate to catastrophic depending on both wind speed and structural integrity. Wind damage can lead to large areas with power and communications outages, as well as uproot trees and make roads impassable due to debris. Signs, roofing material, and other items left outside can become flying missiles during hurricanes. Mobile homes are especially vulnerable to wind damage.
  • Hurricanes and tropical storms can also produce tornadoes. These tornadoes most often occur in thunderstorms embedded in rain bands well away from the center of the hurricane; however, they can also occur near the eyewall.
  • Waves from distant storms can produce deadly rip currents and rough surf on beaches very far away. Good weather at the beach itself does NOT mean the ocean is safe. Even storms more than 1,000 miles away can cause impacts.

Determine if you live in a flood-prone area
Anyone living in a flood-prone area is especially vulnerable to hurricane impacts. Find out today the flood risk for your area and plan accordingly. If you don’t live in a flood zone, that doesn’t necessarily mean you’re safe – extreme rain from hurricanes can bring floods even to areas that aren’t prone to flooding.

Find out if you live in an evacuation zone
Determine if you live in a storm surge evacuation zone. This can tell you about your vulnerability to storm surge, and will be imperative when it comes time to develop an evacuation plan.

Identify your home’s structural risks
Find out if your home has any weaknesses that could prove deadly in a hurricane. Are your exterior doors and garage door hurricane proof? Do you have storm shutters? Some aspects of your home can be strengthened to help withstand hurricane impacts, and some can not. Mobile homes are especially vulnerable to hurricane-force winds, and basements are especially vulnerable to storm surge and flooding.

Additional Resources:

The best time to prepare is before hurricane season begins. Avoid having to rush through potentially life-saving preparations by waiting until it’s too late. Get your disaster supplies while the shelves are still stocked, and get that insurance checkup early, as flood insurance requires a 30-day waiting period.

Develop an evacuation plan
If you are at risk from hurricane impacts, you need an evacuation plan. Now is the time to begin planning where you would go and how you would get there. You do not need to travel hundreds of miles. Your destination could be a friend or relative who lives in a well built home outside flood prone areas. Plan several routes. Be sure to account for your pets.

If you don’t have a vehicle, check with local officials to see what transportation options they may have available.

Assemble disaster supplies
Whether you’re evacuating or sheltering-in-place, you’re going to need supplies not just to get through the storm but for the potentially lengthy and unpleasant aftermath. Have enough non-perishable food, water and medicine to last each person in your family a minimum of 3 days (store a longer than 3-day supply of water, if possible). Electricity and water could be out for weeks. You’ll need extra cash, a battery-powered radio and flashlights. You may need a portable crank or solar-powered USB charger for your cell phones. And lastly, don’t forget your pets!

Get an insurance checkup & document your possessions
Call your insurance company or agent and ask for an insurance check-up to make sure you have enough insurance to repair or even replace your home and/or belongings. Remember, home and renters insurance doesn’t cover flooding, so you’ll need a separate policy for it. Flood insurance is available through your company, agent, or the National Flood Insurance Program at floodsmart.gov. Act now, as flood insurance requires a 30-day waiting period.

Take the time before hurricane season begins to document your possessions: photos, serial numbers, or anything else that you may need to provide your insurance company when filing a claim.

Create a communication plan
Take the time now to write down your hurricane plan, and share it with your family. Determine family meeting places, and make sure to include an out-of-town location in case of evacuation. Write down on paper a list of emergency contacts, and make sure to include utilities and other critical services — remember, the internet may not be accessible during or after a storm.

Strengthen Your Home
Now is the time to improve your home’s ability to withstand hurricane impacts. Trim trees. Install storm shutters, accordion shutters, and/or impact glass. Seal outside wall openings. Remember, the garage door is the most vulnerable part of the home, so it must be able to withstand hurricane-force winds. Many retrofits are not as costly or time consuming as you may think. If you’re a renter, work with your landlord now to prepare for a storm.

And remember – now is the time to purchase the proper plywood, steel or aluminum panels to have on hand if you need to board up the windows and doors ahead of an approaching storm.

  • National Weather Service forecast products can tell you a lot about what is expected to happen with a storm, including the storm’s paths, rainfall amounts, wind speeds, and more. There is a lot of information available days ahead of a storm, and it is important to understand what it means.Have trusted sources for storm information
    Rely on official forecasts and well-established media partners in the Weather Enterprise. Be cautious of sensational headlines and instead look for reliable sources to determine a storm’s potential impacts.
    Use the official National Hurricane Center Forecast — their hurricane specialists access a variety of data (models, aircraft, satellite) to make the most accurate forecasts possible. Meteorologists at local NWS offices understand which locations in your area are most vulnerable to storm surge, flooding, and wind.
    Always check to make sure you have the latest forecast information.
    Make sure to have Wireless Emergency Alerts enabled on your phone to receive Warnings.Know your alerts & the difference between a Watch & Warning
    In general, a Watch means impacts are possible; a Warning means impacts are expected or happening. Different hazards and alerts require different responses:

    • A Hurricane Watch means hurricane conditions are possible somewhere within the watch area, with tropical-storm-force winds beginning within the next 48 hours. Prepare by boarding up windows and moving loose items indoors, and make sure your emergency kit is ready. A Hurricane Warning means hurricane conditions  are expected somewhere within the warning area, with tropical-storm-force winds beginning within 36 hours. Seek shelter in a sturdy structure or evacuate if ordered.
    • A Tropical Storm Watch means tropical storm conditions are possible within the next 48 hours, a Tropical Storm Warning means they are expected somewhere within the warning area. Remember, a tropical system does not have to reach hurricane strength to be deadly.
    • A Storm Surge Watch means the possibility of life-threatening inundation generally within 48 hours, and a Storm Surge Warning means the danger of life-threatening inundation generally within 36 hours. In either case, please promptly follow evacuation and other instructions from local officials.
    • An Extreme Wind Warning means extreme hurricane winds (115 mph+) are imminent or happening: take immediate shelter in an interior portion of a well-built structure.
    • A Flash Flood Warning means dangerous flash flooding is expected: move to higher ground, and never walk or drive through floodwater. A Flash Flood Emergency is issued for exceedingly rare situations when a severe threat to human life and catastrophic damage is happening or about to happen — do NOT attempt to travel unless you are under an evacuation order or your life is imminently at risk.
    • A Flood Watch means flooding is possible: stay tuned to trusted news sources and be ready to seek higher ground. A Flood Warning means flooding is happening or about to happen: move to higher ground immediately.
    • A Tornado Watch means a tornado is possible: know your safe place and be ready to act quickly if a Warning is issued. A Tornado Warning means a tornado is happening or about to happen – immediately seek shelter in your safe place!

    Focus on potential impacts regardless of storm size or category
    Do not focus on a specific storm category; all hurricanes and tropical storms can bring life-threatening storm surge, inland flooding, and damaging winds. The storm’s scale only tells you about the strongest winds near the center of the storm and does not tell you about potentially life-threatening flooding from storm surge or rain. Remain vigilant even if the winds  have weakened  and the storm becomes a  lower category or tropical storm — rainfall and storm surge impacts often continue.

    Deadly hazards occur well outside of the cone
    Impacts can be felt far from the storm’s center, even well inland and outside the Forecast Cone. Remember: the storm itself can stretch well beyond the Forecast Cone, and so can the impacts.

    The National Hurricane Center Forecast Cone shows the probable forecast track of the center of the storm. This means that the storm’s center will probably travel somewhere within the cone’s boundaries. (Historically, the storm’s center has remained within the forecasted cone roughly two-thirds of the time.) The cone does NOT represent the size of the storm in any way.

  • When a storm is forecast to impact your area, take action immediately to be ready. Ideally, longer-term preparedness actions such as having disaster supplies and an evacuation plan will have already been done before hurricane season, when the stores are stocked and time is on your side. When a storm threatens, there’s a lot more to do.Protect your home
    While longer-term home improvement needs to be done well ahead of time, when a storm threatens there are short-term actions to help protect your property. Board up windows, secure loose outdoor items, and secure all exterior doors. Move your vehicle to a safe location if you’re not using it to evacuate. If you are evacuating, unplug electrical equipment such as radios, televisions and small appliances (freezers and refrigerators also need to be unplugged if there is a risk of flooding). If you are instructed to do so, shut off water, gas and electricity before leaving.

    Determine sheltering options & consider your pets
    Check with local officials to find out what shelter spaces are available. If you have pets, find a place where they can stay — most public shelters only allow service animals. In general, have multiple sheltering options, including distant ones such as a friend’s home outside of the impact area, or a motel. Depending on the circumstances, your home may need to be your shelter — make sure it is prepared and that you know the safest places inside.

    Ready your go-bag, meds & supplies, charge phone, fill up/charge vehicle
    Have a go bag ready to take things with you if you need to leave in a hurry. In addition to basic survival needs, don’t forget other supplies such as chargers and hygiene products. Plan to have enough for at least three days, and don’t forget about your pets. While preparing these basic needs, don’t forget to keep your phone charged, and make sure to fill up/charge your vehicle as well.
    Your go-bag should also contain important personal and property documents, including your written communication plan.

    Help your neighbors, especially the elderly & other vulnerable people
    Many people rely on their neighbors before and after a disaster, and there are many ways you can help them. Help them prepare for a storm, and help them evacuate if needed. Share the latest forecast information with your community so that they know what to expect.

    Follow evacuation orders if given
    Always follow evacuation orders from local authorities — don’t wait for a hurricane to intensify before deciding to follow the order. You want to leave early enough to avoid being trapped by severe weather. If time allows, unplug electrical equipment, leave a note detailing your whereabouts, and check to see if any neighbors need a ride.

During a storm, whether you’ve evacuated or are sheltering in place, know what to expect from the hazards you may face. Remain vigilant, stay up-to-date with the latest forecasts and alerts, and continue to listen to local officials.

Stay in your safe places from water & wind
Always keep a safe distance from flooded and damaged areas. When you’re at risk from storm surge or flooding, it’s important to get to high ground away from bodies of water and any flood-prone areas. Evacuate if told to do so. Never drive through floodwaters or compromised bridges. Always pay attention to barriers and signage.

If your house becomes flooded and you’re still there, get higher in your house to escape the flood waters. If the highest floor of your home becomes dangerous, get on the roof and call 911.

Though rain and storm surge cause more direct deaths, wind can also be very destructive and deadly in hurricanes. Winds can be stronger higher above ground level. This can put high-rise buildings at a greater risk. To protect yourself from wind, the best thing you can do is put as many walls as possible between you and the outside. An interior room without windows is the safest place you can be in a building. You can cover yourself with a mattress and wear a helmet for added protection. If your area is under an Extreme Wind Warning, take shelter immediately. Make sure to stay sheltered until the threat is gone.

Have a way to get weather alerts and forecast updates
Make sure to have Wireless Emergency Alerts enabled on your phone to receive Warnings and other alerts. Always pay attention to the latest forecast as conditions can change quickly and storms can rapidly intensify from a tropical storm to a major hurricane. Even small changes in the storm’s track can make a big difference.

Keep in mind that impacts can be felt far from the coast
Remain vigilant even if you’re far from the most damaging winds. Inland flooding can be felt hundreds of miles from the coast. Never drive through floodwaters! A car can be swept away with only a foot of water, and there’s no way to know if the road itself has collapsed when hidden by water.

Listen to local officials & avoid travel unless ordered to evacuate
Local officials can provide you with up-to-date information as the situation changes in your area. Evacuation orders may still be given at this late stage — leave immediately if ordered! Follow recommended evacuation routes — do not take shortcuts, as they may be blocked. Be alert for road hazards such as washed-out roads or bridges and downed power lines. Never drive through floodwaters.

Dangers remain even after the skies turn blue. This is NOT the time to put your guard down. Nearly half of hurricane fatalities occur after the storm.

If you evacuated, only return home only when told to do so
Return home ONLY when officials say it is safe. ​​Check with local officials both where you’re staying and back home before you travel.

Remain vigilant, as hazards remain

  • Be careful near damaged buildings. Walk carefully around the outside of your home to check for loose power lines, gas leaks, and structural damage, including dangerous debris such as nails or glass. Leave your home if there’s shifting or unusual noises. If you smell gas, get outdoors immediately and call 911.
  • Avoid electric shock by staying far away from downed power lines. Stay alert: they may be on the ground, hidden in water, or dangling overhead.
  • Flooded roads are very dangerous. It can be difficult to judge how deep or swift the water is moving — just 12 inches of water can float a car. Never drive through flooded roads, even if you are seeking supplies or trying to check on someone. Floods can also compromise bridges and roads. Avoid flooded river areas, as they can continue to rise long after a storm passes.
    Don’t walk in floodwaters, either — they can contain harmful bacteria, chemicals, sharp objects, and dangerous animals.

Clean up safely: don’t push yourself, and check on neighbors
Stay hydrated, wear light, loose-fitting clothing, and clean up during cooler hours if possible. Don’t push yourself: straining the body can lead to heart attacks, heat strokes, and other serious issues. Perform cleanups slowly, taking lots of breaks. Make sure to check on your elderly neighbors and other vulnerable people in your community. If your area is under a Heat Advisory, use extreme caution and consider cleaning up when the heat has subsided.

Practice portable generator safety
Be very careful with portable generators: carbon monoxide poisoning is one of the leading causes of death in areas dealing with power outages. Never use a generator inside your home or garage, even if doors and windows are open. Only use generators outside, more than 20 feet away from your home, doors, and windows.

Help and communications may not be readily available
After a hurricane, emergency responders may be overwhelmed. Be aware that it could take hours or days for them to reach your area. Communication systems may be impacted, and making phone or video calls might be difficult due to network congestion. If possible, communicate via text, email, or social media.

Are you ready for hurricane season? Take action TODAY to be better prepared for when the worst happens. Understand your risk from hurricanes, and begin pre-season preparations now. Make sure you understand how to interpret forecasts and alerts, and know what to do before, during, and after a storm. Even if you are already well-prepared and knowledgeable, there may be additional things you could do or learn to be even more prepared.

Hurricane Preparedness 20232024-01-15T22:22:03-06:00

Shady Hollow MUD is Changing the Way We Bill for Wastewater

Shady Hollow MUD is changing the way we bill for wastewater. Your wastewater charges moving forward will be based on the average amount of water used in the preceding months of December, January and February. This type of billing is commonly referred to as winter averaging and is common in the water utility industry. Prior to this change, Shady Hollow MUD used a flat rate billing method where all customers paid the same amount.

The new wastewater charges are as follows:

  Old Rate 0-2,000 Gallons

(Minimum Charge)

 Per 1,000 Gallons above 2,000 Gallons
In-District $82.41 $60.00 $8.00
Out of District $94.77 $69.00 $9.20

 

The Enclave at Shady Hollow and Shady Hollow West are out of district customers.

Estates of Shady Hollow wastewater charges will be based on Shady Hollow average winter water usage.

For customers whose winter average water use is greater than 10,000 gallons per month billing will be based on a 10,000 gallon per usage. This “cap” will remain in effect for the first year of the new billing method to give large water users an opportunity to adapt.

Examples for an in-district customer:

Your usage is 1,500 gallons, your wastewater bill will be $60.00

Your usage is 5,000 gallons’ your wastewater bill will be $84.00

Your usage is 10,000 gallons or more, your wastewater bill will be $124.00

Shady Hollow MUD is Changing the Way We Bill for Wastewater2024-01-15T22:20:50-06:00
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