Flash Flood Warning- 08/22/2022 @ 5:00 p.m.

The National Weather Service in Austin/San Antonio has issues a Flash Flood Warning for Central Travis County in South Central Texas until 7:15 p.m. CDT.

At 4:09 p.m. CDT, Doppler Radar indicated thunderstorms producing heavy rain across the warned area. Between 1 and 3 inches of rain have fallen. The expected rainfall rate is 3 to 4 inches in 1 hour. Additional rainfall amounts up to 2 inches are possible in the warned area. Flash flooding is ongoing or expected to begin shortly.

Hazard: Life threatening flash flooding. Thunderstorms producing flash flooding.
Source: Radar
Impact: Life Threatening flash flooding of creeks and streams, urban areas, highways, streets and underpasses.
Some locations that will experience flash flooding include: Austin, Pflugerville, Austin Bergstrom Int. Airport, Tanglewood Forest, Windemere, Manor, West Lake Hills, Rollingwood, Barton Creek, Onion Creek, Shady Hollow, Manchaca, Sunset Valley, San Leanna, Camp Mabry, Del Valle, Lost Creek, McKinney Falls State Park, and Wells Branch.
Precautionary/Preparedness Actions: Turn Around, Don’t Drown when encountering flooded roads. Most flood deaths occur in vehicles. Be aware of your surroundings and do not drive on flooded roads.

Flash Flood Warning- 08/22/2022 @ 5:00 p.m.2022-08-23T10:03:05-05:00

Leaks Can Run- But They Cannot Hid

Drip, Drip, Drip…Let’s Talk Leaks!

Guess what! National Fix A Leak Week is March 14-20th and we want to be sure you have the best resources to keep you informed of the little problems caused by water leaks. Awareness of what to look for and knowledge of how to fix any leak issues can go a long way in prevention and saving money. Leaks can run, but they can’t hide!



Did you know that simple faucet leaks amount to approximately 1 trillion gallons of water wasted each year? That’s huge! And so easily preventable! Not to mention, leaks are costly. Taking time each year to perform a preventative check, can help keep your check book in order.
When you are on the hunt for possible leaks, it is important to start with the data… Begin with your water bill, check your meter, and test your toilets. These will give you some clue as to the prevalence of a water leak in your home.

The EPA recommends the following checklist for tracking down a leak! Here are some of the best-known hiding places to start. Keep your ears open!
  • Bathroom
    • Toilets
    • Faucets
    • Showerheads
    • Under the sink
    • Don’t forget the tub!
  • Laundry Room
    • Check all of your hook-ups!
    • Look for pooling in the washer itself (it could indicate a source leak)
  • Kitchen
    • Check all appliances, such as the dishwasher and fridge. Many times, there are leaks behind them.
  • Basement and Garage
    • Sinks
    • Exposed pipes
    • Water Heaters
  • Outside
    • Spigots
    • Irrigation controls and sprinkler heads

Well, that all depends on your plumbing skills. Whether you choose to call in a professional or venture down the DIY path, below are a few steps everyone should take… just in case.

  1. Turn off the water line to the leaking location.
  2. Identify the primary source of the leak.
  3. Document any and all damage (date, time, photos, description, etc.).
  4. If necessary, call your insurance company.
  5. Call in the professionals or DIY to fix any damage caused by the leak.
  6. Look for any secondary impacts caused by the leak, such as mold or mildew.

It’s important that everyone learn the ins and outs of their plumbing system to avoid costly repairs or surprise damages. Not only does it help protect your home and family, but you also help reduce any wasteful impacts to our water sources.
Enjoy Fix a Leak Week! Best of luck to all you DIY’ers!

Article Sources

Detect and Chase Down Leaks With Watersense
EPA- Fix a Leak Week
Home is Being Destroyed- Act Now.
How To Find Water Leaks In Your Home’s Plumbing
Dangers and Causes of Hidden Water Leaks in the House

Want to Learn More?

EPA- At Home Activity
Home Water Works
YouTube ~ Just search “Plumbing”
WaterSense- Fix a Leak Week

Other Resources

wikiHow- Find a Water Leak in Your House
Fancy Pants Homes- Common Household Water Leaks to Watch Out For/
Water Use It Wisely- Fix a Leak Week/
White House Utility District- Fix a Leak Week/

For Kids

EPA- Student Fact Sheet
EPA- Leak Detective

Leaks Can Run- But They Cannot Hid2022-04-01T12:27:41-05:00

Austin Water Boil Water Notice Rescinded

Austin Water, along with Shady Hollow MUD, have lifted the boil water notice for all customers. You no longer need to boil water used for drinking, cooking, and making ice. Water quality testing submitted to the state has confirmed that tap water meets all regulatory standards and is safe for consumption. For more Information, visit AustinTexas.gov/Alerts

El Departamento de Agua de Austin, y Shady Hollow MUD, ha cancelado el aviso de hervir el agua para todos sus clientes. Ya no tienen que hervir el agua para tomar, cocinar y hacer hielo. Las pruebas de calidad del agua enviadas al estado confirmaron que el agua del grifo cumple con todos los estándares reguladores y es segura para consumir. Para más información visite, AustinTexas.gov/Alerts

Austin Water Boil Water Notice Rescinded2022-02-15T09:59:07-06:00

Incorrect Date on Water Bill

Customers in your October water bill from Shady Hollow MUD the penalty date is incorrect, the correct date is 11-2-2021. We apologize for the confusion and billing errors for this month’s billing cycle.

If you have questions please call 512-280-6622

Incorrect Date on Water Bill2022-03-03T12:31:47-06:00

Billing Error

Customers if you received an e-bill for shmud6 , please disregard bill with a late fee these were in error the corrected bill has been sent.
If you have questions please call 512-280-6622.

Billing Error2022-03-03T12:32:17-06:00

Rate Information

What has transpired for the past 8 years with the water and wastewater service in Shady Hollow Municipal Utility District (SHMUD)?

A Municipal Utility District (MUD) is a political subdivision of the State of Texas authorized by the Texas Commission of Environmental Quality (TCEQ) to provide water, sewage, drainage, and other services within the MUD boundaries.

Shady Hollow MUD is made up of in-district customers and out-of-district customers. In-district customers pay taxes, vote, and can hold office. Out-of- district customers do not pay taxes. To offset not paying taxes, the MUD is authorized to charge higher rates for out-of-district customers. The increased rates are about the same as the average in-district homeowner’s taxes.

In 2013, the City of Austin (COA) and SHMUD signed a Strategic Partnership Agreement (SPA) that authorized annexation of Shady Hollow MUD and the surrounding areas in December 2020. Pursuant to the SPA, the water and wastewater system was transferred to the COA in April 2018, at which time the COA began billing customers for those services. As a result of the pending full annexation in December 2020, SHMUD decided to spend down the reserves which had been accumulated since the MUD was created in December 1980. These reserves, upon annexation, would have been transferred to the COA.

In 2017, SHMUD sued the COA due to excessive wholesale water rates. The settlement included a one-time payment of $850,000 (which was returned to customers in the form of monthly bill credits) and required the COA, upon assumption of the District’s water and wastewater system in April 2018, to maintain the water and wastewater rates charged by SHMUD. The water rates remained the same from 2015- April 2021.

In 2019, the Shady Hollow HOA was successful in passing SB 1468, which effectively prevented full annexation of SHMUD by the COA. SHMUD then negotiated with the COA for the return of its water and wastewater system. The new wholesale water contract with the COA included increased wholesale water rates charged to SHMUD.

I hope this is helpful to understand the increased water bills.

Rate Information2021-06-18T07:05:57-05:00

Meter Readings and Billing

Shady Hollow MUD will be reading water meters May 3rd, 2021 and May 4th, 2021, the billing will go out as e-bills and paper bills on May 7th, 2021.

Online payment through the Payclix account will be permissible after you receive your first bill. You can complete the process as described on http://www.shmud.org/water/.

Shady Hollow MUD does not have a local office so bills will need to be mailed or paid online. Payments will not be accepted at the Shady Hollow HOA drop box or office.

Below is the Water and Sewer Application for download and/or print.

Water & Sewer Application
Meter Readings and Billing2021-09-20T17:25:38-05:00

Operation & Maintenance Tax Election- May 1st, 2021

On May 1st, 2021, the Shady Hollow Municipal Utility District (SHMUD) will hold an election to allow for an increase of the cap on the Operation & Maintenance Tax (O&M).

An increase in the tax cap from 5 cents to 11 cents does not mean SHMUD will adopt a tax rate of 11 cents; it is simply the maximum tax rate that the Board could adopt, if needed. The Board of SHMUD reviews and adopts its tax rate each year in September after adopting a budget sufficient to meet the needs of SHMUD. The Board anticipates that if the tax rate does increase to sufficiently cover the District’s current O&M costs, as its coffers are replenished, the tax may be be lowered in later years.

As you are aware, the proposed annexation of Shady Hollow by the City of Austin was prevented. As a result, SHMUD has returned to providing water and wastewater service to the residents of SHMUD as of March 27, 2021.

SHMUD spent down its cash reserves so that the City of Austin would not receive a windfall from the capture of the accumulated reserves upon annexation. The SHMUD is presently cash poor because of this defensive action. SHMUD must now rebuild these cash reserves for repairs, emergencies and the everyday operation of its water and wastewater facilities.
Repairs to the water and wastewater system occur regularly yet unexpectedly. A break in a line to an individual home can cost more than $4,000 per incident. A lift station failure can cost between $25,000 and $100,000 and SHMUD operates 5 of these lift stations to move wastewater through the system.

Election Day is Saturday, May 1st. The polls will be open from 7 a.m. until 7 p.m. Early voting begins Monday, April 19th and ends on Tuesday, April 27th. Travis County’s Election Web Page provides times and locations for early voting. Travis County has authorized countywide voting on Election Day, which means that voters can vote at any election location provided by Travis County on Election Day. A link to Travis County’s Election Web Page can be found on the SHMUD website.

Operation & Maintenance Tax Election- May 1st, 20212021-05-03T10:57:19-05:00
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