Shady Hollow residents welcome back to the Municipal Utility District (MUD). There have been questions about billing and setting up accounts.
Shady Hollow MUD received your billing and contact information from the City of Austin during the transfer so you will not need to setup a new account. If you were a previous MUD customer, you will be issued your previous account number. If you moved into Shady Hollow after April 2018, a new account number will be issued.
Online payment through the Payclix account will be permissible after you receive your first bill. You can complete the process as described on http://www.shmud.org/water/.
Shady Hollow MUD does not have a local office so bills will need to be mailed or paid online. Payments will not be accepted at the Shady Hollow HOA drop box or office.
If any more questions, utilize the contact form at http://www.shmud.org/contact/. You can also reach out to us at