Do I need to continue to boil water when water pressure is restored?

Yes, the Boil Water Notice has not been lifted. Even if your water service has resumed and pressure has normalized, please continue to boil water for drinking and cooking until further notice. For more information, visit the boil water notice frequently asked questions.

Report a Leak or Issue

As reservoirs approach normal levels, it will improve our ability to find and repair distribution system breaks and leaks to address areas that remain out of service. Please continue to report leaks in your neighborhood using the issue report form below.

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The City of Austin is now producing more water than the city is consuming, allowing it to add water into its reservoirs, which is critical for system health.

Should water storage levels continue to rise, and with the help of its customers sustained efforts to conserve water use across the city, they could potentially restore water service city-wide through the end of this weekend.

Restored city-wide water service is contingent on how much water the city is able to produce. The less you use, the more water can be produced.

This map shows how the water system across Austin Water’s service area is currently performing. Each of the nine pressure zones that we maintain is shown as an area experiencing water outages (red) or low pressure (orange). The goal is for each zone to get to green again, where the system is operating normally, and the boil water notice can be lifted.

To achieve this, Austin Water is working to: Maintain water pressure in the Central Pressure Zone, which is the delivery hub for both the North and South Zones.

Continue filling water in the other pressure zones to turn those pressure zones orange.

As we work to repair and restore our water system, we need everyone to conserve water as much as possible. Using as little water as possible will allow us to put excess water produced into storage, which is critical for the health of the entire system. As Austin continues to thaw out, please report potential water main breaks here.

This graph shows where we are today in terms of our water production, customer demand or usage, and how much we have stored in reservoirs. For a healthy system, we need to maintain a minimum of 100 million gallons in storage. Today, we are at 32 million gallons and climbing.

Do your part to help us provide what is essential – water. Please conserve as much as possible so that we can get back to normal faster.

Shady Hollow MUD’s water is being provided by the City of Austin until March 26, 2021. Because of this, please reference the cities boil water notice below which was issued on February 17, 2021. Reference their website for FAQs and other useful information. Click here for the direct link.

Boil Water Notice- Feb. 17, 2021

As a result of the extreme weather conditions, a city-wide boil water notice has been issued due to power loss at The Ullrich Water Treatment Plant, Austin Water’s largest water treatment facility, and drops in water pressures below minimum standards.

We worked with Austin Energy to quickly assess our system and restore power and are in the process of bringing Ullrich Water Treatment Plant back online.

Any water recovered from plumbing systems should be boiled before drinking or cooking with it following the guidelines below.

For more information and updates, stay posted to local news, city social media, or stay tuned to this page.

To report a water or wastewater emergency, report a leak or main break, fill out the Leak Report Web Form at https://www.austintexas.gov/page/austin-water-issue-report-form

Virtual News Conference

Virtual Press Conference – February 18, 2021 – Virtual/Online News Conference details to follow.
Official Notice Language

A city-wide boil water notice has been issued due to power loss at The Ullrich Water Treatment Plant, Austin Water’s largest water treatment facility, and drops in water pressures below minimum standards. Texas Commission on Environmental Quality has required Austin Water to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Austin Water will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, Austin Water will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.